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Compliance Director

Madeira Island (Ribeira Brava) | Compliance
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Profile:
  • Proven experience in Compliance, Audit, or Integrated Management Systems (ISO 9001, ISO 27001, ISO 20000, ISO 14001, ISO 45001, ISO 50001);
  • Strong leadership skills and strategic vision;
  • Results-driven mindset with a focus on continuous improvement;
General Description of Functions:
  • Define and implement the Compliance strategy (GRC);
  • Ensure legal compliance, including GDPR, eIDAS, and anti-corruption frameworks;
  • Lead audits, internal controls, and continuous improvement initiatives;
  • Liaise with regulatory authorities and senior management;
  • Foster a strong culture of ethics and governance;
  • Role with direct organizational impact and close interaction with top management.
We Offer:
  • Salary aligned with proven experience;
  • Integration into an innovative, market-leading company;
  • Inclusion in a young, ambitious, and motivated team;
  • Benefits in place, including birthday leave, snacks, and flexibility in scheduling holidays around public holidays and bridge days.
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Compliance Technician

Madeira Island (Ribeira Brava) | Compliance
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General Description of Functions:
  • Implement, maintain, and improve management systems;
  • Monitor compliance with legal and regulatory requirements;
  • Plan and conduct internal audits;
  • Support and follow up external audits;
  • Manage non-conformities and corrective actions;
  • Prepare reports and performance indicators;
  • Support the definition of internal policies and procedures;
  • Promote a compliance culture across the organization.
Profile:
  • Higher academic education;
  • Minimum of 1 (one) year of experience in similar roles;
  • Solid knowledge of ISO 9001:2015 and ISO 19011 standards (mandatory);
  • Preferred knowledge of ISO 14001:2015 - Environmental Management System;
  • Preferred knowledge of ISO 20000:2018 - IT Service Management;
  • Preferred knowledge of ISO 27001:2022 - Information Security;
  • Preferred knowledge of ISO 45001:2018 - Occupational Health and Safety;
  • Preferred knowledge of ISO 50001:2018 - Energy Management;
  • Knowledge of laws and regulations applicable to the organization activity;
  • English proficiency (mandatory);
  • Advanced command of Microsoft Office tools, with a strong focus on Excel and PowerPoint (mandatory);
  • Quality, compliance, and continuous improvement mindset;
  • Responsibility, proactivity, resilience, and dynamism;
  • Strong organization skills, attention to detail, and rigor;
  • Strong interpersonal and teamwork skills, good communication, and an analytical results-oriented profile.
We Offer:
  • Salary compatible with proven experience level;
  • Integration into an innovative, market-leading company;
  • Placement in a young, ambitious, and motivated team;
  • Current benefits: birthday day off, snacks, and flexibility in scheduling holidays around long weekends and public holidays.
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Customer Support Technician

Madeira - Ribeira Brava | Commercial
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Profile:
  • High School Diploma (Mandatory);
  • Experience in sales or commercial roles, preferably within new technologies and/or digital platforms;
  • Technical IT proficiency;
  • Professional experience in Contact Centers;
  • Expertise in billing and invoicing processes (Mandatory);
  • Native or Fluent in Portuguese;
  • Proficiency in English (Preferred);
  • Strong verbal and written communication skills;
  • Effective negotiation and persuasion abilities;
  • High sense of responsibility, proactivity, dynamism, and curiosity;
  • Valid Driving License (Category B/B1);
  • Immediate or short-term availability.
General Description of Functions:
  • Support clients to ensure the best possible experience on the ilink platform;
  • Provide Technical Support in compliance with operational procedures;
  • Assist the team in service management and contract renewals;
  • Multi-channel customer support (chat, email, phone, and click-to-call);
  • Provide detailed information on products, services, and related inquiries;
  • Deliver 1st-line support;
  • Prospect and acquire new customers;
  • Resolve queries and provide professional guidance;
  • Monitor and manage contracted services.
We Offer:
  • Competitive salary based on proven experience;
  • Commitment to training and career progression;
  • Integration into an innovative, market-leading company;
  • Placement in a young, ambitious, and motivated team;
  • Current Benefits Package: Birthday day off, snacks, and flexible holiday scheduling.
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Generative AI Engineer

Lisbon | Applications Development
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Profile:
  • Knowledge and/or practical experience in developing solutions based on LLM (Large Language Models).
  • Proficiency in Python, SQL, and Machine Learning libraries (e.g., scikit-learn, pandas, numpy) and Deep Learning (PyTorch).
  • Professional experience in traditional AI projects covering the full lifecycle of AI models.
  • Relevant professional experience with cloud-based AI platforms.
  • Solid knowledge of databases and SQL for exploring, transforming, and integrating data from multiple sources, ensuring the quality and availability of information required for developing and operationalising traditional AI models.
  • Relevant professional experience in MLOps processes, including model containerisation (Docker), use of REST APIs for model serving, and monitoring of data drift and model performance in production.
  • Solid knowledge of DevOps practices, including version control with Git and development of CI/CD pipelines for model deployment.
General Description of Functions:
  • Lead the implementation of AI use cases, actively participating in all phases of the project lifecycle.
  • Ensure the delivery of AI use cases to the business within agreed timelines, guaranteeing quality, robustness, and relevance of results in line with the organisation's strategic objectives.
  • Modernise and transform legacy Machine Learning models.
  • Ensure compliance of traditional AI models with the ACIN-approved AI architecture, guaranteeing secure and efficient integration into the company's data and cybersecurity architecture, in accordance with internal policies for AI governance and compliance.
  • Keep up to date with new AI techniques, methodologies, and tools, promoting continuous learning and applying knowledge to improve and innovate developed solutions.
We Offer:
  • Competitive salary commensurate with experience.
  • Hybrid work model with flexible hours.
  • Health insurance (permanent contracts).
  • Birthday day off.
  • Continuous training and access to courses.
  • Perks and discounts through partnerships with gyms and other services.
  • Collaborative environment with focus on innovation.
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Web Developer

Remote | Applications Development
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Profile:
  • Professional experience in Web development;
  • Solid knowledge of PHP frameworks, including: Laravel and/or CodeIgniter;
  • Solid knowledge of MySQL databases;
  • Domain of frontend technologies, including: JavaScript, HTML and CSS;
  • University degree/Master in Computing or similar (preferred);
  • Proficiency in English, spoken and written;
  • Independent and Ambitious;
  • Ability to work in teams and by goals;
  • Strong sense of commitment.
We Offer:
  • Salary commensurate with proven experience level;
  • Training and career development prospects;
  • Integration into a market-leading innovative company;
  • Young, ambitious and motivated team environment;
  • Current benefits: birthdays, snacks, Flexibility in holiday scheduling regarding long week-ends and public holidays;
  • Advantages and discounts through agreements with gyms, hotel chains and technology suppliers.
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Human Resources Technician (HR Intern)

Madeira | Professional Internship
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Profile:
  • Qualifications: Bachelor's or Master's Degree in Human Resources Management (Level 6 or 7).
  • Eligibility: Must meet the mandatory requirements to undertake a Professional Internship (IEM/IEFP criteria).
  • Experience: No previous professional experience is required, but curricular internships or academic projects in the field are valued.
  • Technical Skills:
    • Good knowledge of MS Office (focus on Excel);
    • Good command of English (spoken and written);
    • Academic knowledge of labor law is valued.
  • Personal Skills:
    • Interest in technology and innovation;
    • Organizational skills and a sense of responsibility;
    • Excellent communication and interpersonal skills.
We Offer:
  • Internship Grant: Monthly amount according to the current IEM table for the qualification level.
  • Meal Allowance.
  • Workplace Accident Insurance.
  • Integration: Real possibility of joining the company's permanent staff after the internship, depending on performance.
  • Environment: Integration into a leading company with a young, ambitious team and a relaxed atmosphere.
  • Perks: Snacks, food provided, transport allowance, participation in training, and company events.

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