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Customer Support and Back-Office Technician
Lisbon | Commercial
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Profile:
- • High School Diploma (mandatory); attendance of a vocational/technical course or higher education degree will be valued; • Experience in commercial roles, preferably in the field of new technologies and/or electronic platforms; • Technical IT knowledge; • Previous experience in a Contact Center environment; • Native or Fluent Portuguese speaker; • Good command of English (preferred); • Strong verbal and written communication skills; • Negotiation and persuasion skills; • Soft Skills: Proactivity and autonomy, Planning and Organization, Responsibility and Commitment, Communication, Teamwork, Innovation, Motivation, Logical Thinking, Results Orientation; • Driving Licence (Category B/B1); • Immediate or short-term availability.
- • Promote products and services related to electronic platforms; • Provide online customer support, clarifying doubts, guiding users through platform functionalities, and resolving issues; • Assist customers during the subscription, setup, and troubleshooting processes related to the platform; • Inform customers about the availability of communication channels; • Suggest additional services during the platform onboarding process; • Communicate suggestions and identify opportunities for platform improvement; • Participate in periodic audits; • Respond to tickets through the reporting platform; • Maintain records of all activities performed; • Ensure the availability and organization of both physical and digital archives; • Deliver training sessions, either remotely or in person, on platform usage; • Conduct demonstrations of platform features and functionalities; • Collaborate in the preparation of commercial proposals; • Perform administrative tasks related to the role; • Handle requests via phone, email, or in person; • Carry out other duties inherent to the position; • Work closely with internal teams (sales, technical, and others) to ensure high-quality customer service.
- • Salary commensurate with proven experience; • Investment in training and career progression; • Integration into an innovative company and market leader; • Opportunity to join a young, ambitious, and motivated team;
Compliance and Management Systems Technician (ISO/Audits)
Madeira Island (Ribeira Brava) | Compliance
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Compliance and Management Systems Technician (ISO/Audits)
Madeira Island (Ribeira Brava) | Compliance
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Main Responsibilities:
- Support the implementation and maintenance of ISO standards; Prepare and support internal and external audits; Manage non-conformities and corrective actions; Map processes and assess operational risks; Create control matrices; Support Compliance reporting; Prepare reports, KPIs, policies, and internal procedures.
- Minimum of 1 year of experience in similar roles; Knowledge of ISO 9001:2015 and ISO 19011; Training in internal auditing will be considered an advantage; English language proficiency will be considered an advantage; Good knowledge of Microsoft Office, particularly Excel and PowerPoint. Knowledge of the following standards will be considered an advantage: ISO 20000, IT Service Management; ISO 27001, Information Security.
- Strong organizational skills and attention to detail; Higher education degree; Sense of responsibility and accuracy; Analytical skills; Good verbal and written communication skills; Teamwork skills; Proactive attitude and results-oriented mindset.
- Competitive salary based on proven experience; Opportunity to join an innovative, market-leading company; Integration into a young, ambitious, and motivated team; Employee benefits including birthday leave, snacks, and flexibility in scheduling holidays around public holidays and bridge days.
Regulatory and Ethics Technician (GDPR + Anti-Corruption)
Madeira Island (Ribeira Brava, preferred) or Lisbon | Compliance
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Regulatory and Ethics Technician (GDPR + Anti-Corruption)
Madeira Island (Ribeira Brava, preferred) or Lisbon | Compliance
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Main Responsibilities:
- Support the Data Protection Officer (DPO); Manage GDPR compliance activities; Maintain records of processing activities; Conduct Data Protection Impact Assessments (DPIAs); Manage data subject requests; Support the implementation of the General Anti-Corruption Framework (RGPC); Manage the Whistleblowing Channel; Develop codes of ethics and conduct; Deliver training and awareness initiatives.
- Higher education degree (Law, Management, or a related field preferred); Minimum of 1 year of experience in similar roles; GDPR training/certification (preferred); Basic knowledge of the General Anti-Corruption Framework (RGPC) and anti-corruption legislation; Strong critical thinking and analytical skills; Ability to interpret legal and regulatory requirements; Proficiency in English (preferred); Advanced knowledge of Microsoft Office tools, particularly Excel and PowerPoint.
- Strong focus on quality, compliance, and continuous improvement; Responsibility, proactivity, resilience, and dynamism; Excellent organisational skills, attention to detail, and accuracy; Strong interpersonal and teamwork skills; Good verbal and written communication skills; Analytical, proactive, and results-oriented mindset.
- Competitive salary based on proven experience; Opportunity to join an innovative, market-leading company; Integration into a young, ambitious, and motivated team; Employee benefits including birthday leave, snacks, and flexibility in scheduling holidays around public holidays and bridge days.
UX/UI Designer
Lisbon | Application Development
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Main Responsibilities:
- Strategy & Definition: Participate in technical briefings and stakeholder meetings to define functional objectives and user flows.
- Technical Execution: Design wireframes, interactive prototypes, and final interfaces, ensuring the application of usability best practices.
- Testing & Feedback: Conduct usability tests and implement improvements based on data and user feedback.
- Development Support: Collaborate with developers during the implementation of UX/UI designs, resolving any technical interface bottlenecks.
- Documentation: Ensure design documentation remains up-to-date, structured, and easily accessible.
- Consistency & Standardization: Maintain and evolve the Design System, ensuring visual consistency and efficiency across the entire product experience.
- Education: High School Diploma (12th grade); a University degree in Engineering, IT, Technology, or similar fields is highly valued.
- Experience: Proven experience in product design (digital platforms, CRMs, or complex software).
- Responsive & Adaptive Design: Advanced proficiency in creating interfaces that adjust to different devices, resolutions, and contexts, ensuring a consistent user experience.
- Tools: Expert command of Figma. Experience with Atlassian tools (Jira) is a plus.
- Driver's License: Category B/B1.
- Methodologies: Knowledge of Agile / Scrum methodologies.
- Languages: Proficiency in English.
- Availability: Immediate or short-term availability.
- Proactivity, autonomy, and a strong sense of responsibility.
- Excellent planning, organization, and priority management skills.
- Strong communication skills and a collaborative mindset.
- Logical thinking, result-oriented, and a focus on innovation.
- Negotiation skills and strategic vision.
- Client-centric mindset and focus on user support.
- Willingness to travel.
- Salary commensurate with proven experience.
- Investment in continuous training and career progression.
- Integration into an innovative, market-leading company.
- A young, ambitious, and motivated team environment.
- Current benefits: Birthday day off, snacks, and flexibility in holiday scheduling.
Generative AI Engineer
Lisbon | Application Development
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Profile:
- Knowledge and/or practical experience in developing solutions based on LLM (Large Language Models).
- Proficiency in Python, SQL, and Machine Learning libraries (e.g., scikit-learn, pandas, numpy) and Deep Learning (PyTorch).
- Professional experience in traditional AI projects covering the full lifecycle of AI models.
- Relevant professional experience with cloud-based AI platforms.
- Solid knowledge of databases and SQL for exploring, transforming, and integrating data from multiple sources, ensuring the quality and availability of information required for developing and operationalising traditional AI models.
- Relevant professional experience in MLOps processes, including model containerisation (Docker), use of REST APIs for model serving, and monitoring of data drift and model performance in production.
- Solid knowledge of DevOps practices, including version control with Git and development of CI/CD pipelines for model deployment.
- Lead the implementation of AI use cases, actively participating in all phases of the project lifecycle.
- Ensure the delivery of AI use cases to the business within agreed timelines, guaranteeing quality, robustness, and relevance of results in line with the organisation's strategic objectives.
- Modernise and transform legacy Machine Learning models.
- Ensure compliance of traditional AI models with the ACIN-approved AI architecture, guaranteeing secure and efficient integration into the company's data and cybersecurity architecture, in accordance with internal policies for AI governance and compliance.
- Keep up to date with new AI techniques, methodologies, and tools, promoting continuous learning and applying knowledge to improve and innovate developed solutions.
- Competitive salary commensurate with experience.
- Hybrid work model with flexible hours.
- Health insurance (permanent contracts).
- Birthday day off.
- Continuous training and access to courses.
- Perks and discounts through partnerships with gyms and other services.
- Collaborative environment with focus on innovation.
Customer Support Technician
Madeira - Ribeira Brava | Commercial
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Profile:
- High School Diploma (Mandatory);
- Experience in sales or commercial roles, preferably within new technologies and/or digital platforms;
- Technical IT proficiency;
- Professional experience in Contact Centers;
- Expertise in billing and invoicing processes (Mandatory);
- Native or Fluent in Portuguese;
- Proficiency in English (Preferred);
- Strong verbal and written communication skills;
- Effective negotiation and persuasion abilities;
- High sense of responsibility, proactivity, dynamism, and curiosity;
- Valid Driving License (Category B/B1);
- Immediate or short-term availability.
- Support clients to ensure the best possible experience on the iMED platform;
- Provide Technical Support in compliance with operational procedures;
- Assist the team in service management and contract renewals;
- Multi-channel customer support (chat, email, phone, and click-to-call);
- Provide detailed information on products, services, and related inquiries;
- Deliver 1st-line support;
- Prospect and acquire new customers;
- Resolve queries and provide professional guidance;
- Monitor and manage contracted services.
- Competitive salary based on proven experience;
- Commitment to training and career progression;
- Integration into an innovative, market-leading company;
- Placement in a young, ambitious, and motivated team;
- Current Benefits Package: Birthday day off, snacks, and flexible holiday scheduling.
Web Developer
Remote | Application Development
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Profile:
- Professional experience in Web development;
- Solid knowledge of PHP frameworks, including: Laravel and/or CodeIgniter;
- Solid knowledge of MySQL databases;
- Domain of frontend technologies, including: JavaScript, HTML and CSS;
- University degree/Master in Computing or similar (preferred);
- Proficiency in English, spoken and written;
- Independent and Ambitious;
- Ability to work in teams and by goals;
- Strong sense of commitment.
- Salary commensurate with proven experience level;
- Training and career development prospects;
- Integration into a market-leading innovative company;
- Young, ambitious and motivated team environment;
- Current benefits: birthdays, snacks, Flexibility in holiday scheduling regarding long week-ends and public holidays;
- Advantages and discounts through agreements with gyms, hotel chains and technology suppliers.
Human Resources Technician (HR Intern)
Madeira | Professional Internship
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Profile:
- Qualifications: Bachelor's or Master's Degree in Human Resources Management (Level 6 or 7).
- Eligibility: Must meet the mandatory requirements to undertake a Professional Internship (IEM/IEFP criteria).
- Experience: No previous professional experience is required, but curricular internships or academic projects in the field are valued.
- Technical Skills: Good knowledge of MS Office (focus on Excel); Good command of English (spoken and written); Academic knowledge of labor law is valued.
- Personal Skills: Interest in technology and innovation;
- Personal Skills: Organizational skills and a sense of responsibility;
- Personal Skills: Excellent communication and interpersonal skills.
- Internship Grant: Monthly amount according to the current IEM table for the qualification level.
- Meal Allowance.
- Workplace Accident Insurance.
- Integration: Real possibility of joining the company's permanent staff after the internship, depending on performance.
- Environment: Integration into a leading company with a young, ambitious team and a relaxed atmosphere.
- Perks: Snacks, food provided, transport allowance, participation in training, and company events.
Junior Compliance, Internal Control and Risk Technician
Madeira Island (Ribeira Brava, preferred) or Lisbon | PayPay
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Junior Compliance, Internal Control and Risk Technician
Madeira Island (Ribeira Brava, preferred) or Lisbon | PayPay
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Profile:
- Bachelor's degree in Finance, Management, Law, Economics, Business Administration or a related field; Strong organisational, analytical and attention to detail skills; Analytical mindset, critical thinking and a strong sense of responsibility; Good communication and teamwork skills; Ability to manage multiple tasks simultaneously; Proficiency in Microsoft Office; Interest in developing a career in Compliance, Internal Control and Risk Management.
- Support the implementation of compliance and internal control procedures; Assist in identifying and monitoring operational and regulatory risks; Support KYC and AML processes; Review and validate documentation to ensure process compliance; Perform periodic controls and assist with internal and regulatory reporting; Identify instances of non-compliance and escalate them for further analysis; Maintain up-to-date records and monitor regulatory changes; Collaborate with different departments to promote a culture of compliance; Respond to internal requests and participate in training activities.
- Competitive salary, commensurate with experience; Initial training and ongoing support; Opportunities for professional development and career progression; The opportunity to join an innovative company with a young and collaborative team.